Welcome!

Please note that there is no front desk reception. All appointments must be booked online through the Jane platform. If you need to contact the clinic, please call or email. Messages will be returned within 1-2 business days.

Notice: New Patient Bookings are Currently Closed.

Existing Patients:

• If you have sustained a new injury, or it has been >1 year since your last visit, please book a Re-Assessment & Treatment Visit.

• If it has been >5 years since your last visit, you are considered a new patient, and are required to book a New Patient Visit.

• Please ensure that you select the appropriate appointment type, as corresponding fees will apply.

• If you need to cancel or adjust your appointment within the 24hr window, please notify the clinic via phone or email ASAP. While it’s understandable that unexpected situations can arise, late cancellations & no-shows significantly impact the ability to provide timely care & maintain a sustainable practice. Repeated occurrences will result in the loss of online booking privileges or the ability to rebook in the future.

• A valid credit card on file is required to book online. By booking an appointment, you acknowledge & authorize that your card will be charged in the event of a late cancellation or no-show.

• Full clinic polices may be reviewed here.

• The clinic is a fragrance-free space. Please refrain from wearing scented products such as perfume, cologne, body sprays, or fragranced lotions.

• We have a resident clinic cat. While the clinic is kept clean, she may occasionally be present in the space.

• We do not direct bill to ICBC, WCB or MSP.